FAQ

A: Our CPR courses are designed for anyone interested in learning basic life-saving techniques, while the Basic Life Support (BLS), Advanced Cardiac Life Support (ACLS) and Pediatric Advanced Life Support (PALS) courses are tailored for healthcare professionals, including doctors, PA/ NP’s, nurses, paramedics, and other emergency responders.

A: The key distinction between online certification training and in-person classroom training is time and flexibility. Universal CPR Pro Association recognizes the demanding schedules and responsibilities that medical professionals handle on a daily basis. Our online courses offer the same level of high-quality education as traditional classroom courses, but with the added convenience of being able to learn on your own schedule, and from the comfort of your own home. Our curriculum is designed to adhere to the ILCOR’s latest standards and guidelines, and covers the same material as in-person courses. Our online courses eliminate the need for commuting, allowing you to plan your study time around other obligations, and can easily accommodate last-minute certification needs.

A: Each course includes video lectures, interactive simulations, and a final assessment. You’ll also have access to practice quizzes to help reinforce key concepts.

A: While our courses are fully online, we do provide video demonstrations, interactive scenarios, and assessments to simulate hands-on skills.

A: Depending on the course, your certification expires in one or two calendar years from the date you successfully completed the course. BBP are active for one year, and CPR, BLS, ACLS and PALS are active for two.

A: You will have the results of your exam immediately following submission of your exam. If you achieved a passing score, you will also receive a digital copy of your certification immediately.

A: Your Digital Certification Card will be available immediately after successfully passing an exam. In your account, in the Completed Courses tab will be a Certification Card and CME Certificate Links. You have the option to either print or download your card and certificate.

A: Yes. Our course offers the most up-to-date study materials and exams, always in accordance with the latest ILCOR standards and guidelines. Our course and exams were designed by Board Certified Physicians, and are updated regularly to maintain said compliance.

A: Regardless of when your last certification expired, you can sign up for an initial certification course.

A: No. You are able to obtain your ACLS, PALS, BLS, CPR, and/or Bloodborne Pathogens certification or recertification whether you are a first time applicant, or have allowed your certification to expire.

A: In order to pass any course exam, you will need to achieve a score of at least 80%.

A: Yes, once you successfully complete the course and/or pass the final exam, you’ll receive a digital certificate of completion, which you can print or share with your employer.

A: Our courses are designed to meet and exceed the latest AHA guidelines and are accepted by most healthcare institutions. However, it’s always a good idea to check with your employer or licensing board to ensure acceptance.

We are endorsed by the Postgraduate Institute for Medicine (PIM), a trusted independent provider of continuing education for healthcare professionals since 1979 and is a recognized leader for jointly provided continuing education activities. PIM is nationally accredited to certify education and issue continuing education credit to an interprofessional or multidisciplinary audience of learners, including physicians, physician assistants, registered nurses, nurse practitioners, pharmacists, psychologists, dentists, optometrists, healthcare executives, addiction counselors, and clinical laboratory professionals. Its purpose is to deliver effective CME/CE activities that are designed to contribute to the professional development of physicians, as well as other healthcare professionals, support the development and function of collaborative interprofessional teams, and positively impact the delivery of healthcare.

A: The exam consists of multiple-choice questions, true/ false questions, and scenario-based questions designed to test your understanding of the material.

A: If you don’t pass the final exam on your first attempt, you may retake it. We provide unlimited attempts per enrollment to pass the exam.

A: Simply return to the login page and enter your username and password. If you have trouble, you can reset your password using the “Forgot Password” link on the login page.

A: We accept major credit and debit cards, as well as PayPal. All transactions are securely processed.

A: Once logged in to your account, please click ‘Orders’ on the left of the page and then click Download Invoice (PDF).

A: Yes, we offer discounts for groups of five or more. Please contact our support team for more information on bulk pricing and group enrollments.

A: We offer a full refund if you cancel within 24 hours of purchase, provided you haven’t accessed any course content. After that, refunds are typically not available. For more details, please refer to our refund policy on the website.

A: Our support team is available to help you with technical issues. Please reach out via our contact form or email for our support center. We strive to respond within 24 hours.

A: Our courses are self-paced, but once enrolled, you have six months to complete them. If you need more time, please contact support to discuss extension options.

A: Yes! We offer additional support resources, including access to a certified instructor for guidance. You can also review the course materials and take practice quizzes to reinforce key concepts.